NERABEEV provides shipping services for orders within the continental United States. We carefully manage each stage from order confirmation to delivery.
1. Processing & Delivery Times
- Standard Shipping: 1–3 business days processing
- Estimated delivery: 15–20 business days (business days only, Monday–Friday, excluding public holidays)
- Delivery times are approximate and may vary due to carrier schedules, weather, or regional factors.
2. Shipping Coverage
- Shipping is only available within the continental U.S.
- We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, offshore islands, or military addresses (APO/FPO).
3. Shipping Costs
- Standard Shipping: Free for eligible orders within the continental U.S.
4. Customs, Duties, and Taxes
- Shipments from China to the U.S. may be subject to customs duties, import taxes, or fees. These are the responsibility of the recipient.
5. Tracking
- After shipment, a tracking number and link will be provided. Monitor delivery via the carrier’s website. For issues, contact our customer support team.
6. Packaging
- Items are securely packed to reduce the risk of damage during transit.
7. Lost or Damaged Shipments
- Contact service@nerabeev.store or +1 (208) 723-5806 immediately for lost or damaged packages. Replacement or refund may be arranged according to our Return Policy.
8. Address Accuracy
- Customers are responsible for providing accurate shipping information. Changes should be requested before shipment. Incorrect or incomplete addresses may incur re-shipping fees.
9. Customer Support
- Email: service@nerabeev.store
- Phone: +1 (208) 723-5806
- Hours: Monday–Friday, 9:00 AM – 6:00 PM EST
10. Policy Updates
- This policy may be revised to reflect changes in delivery coverage, carrier options, fees, or legal requirements. Updates will be posted on this page.