NERABEEV provides returns and exchanges for eligible items. Any restrictions will be shown on the product page and at checkout.
1. Eligibility & Timeframe
- Returns or exchanges can be requested within 30 days of delivery.
- Items must be in original condition—unused, with original packaging, tags, and accessories.
2. How to Request
- Contact customer service within 30 days via email or phone with order number, name, reason for return, and photos if damaged/defective.
- Wait for return authorization (RMA) before shipping.
- Pack items securely and ship using a trackable method.
3. Reasons for Returns
- Damaged or defective items
- Incorrect items or missing accessories
- Customer preference (within 30 days, customer covers return shipping unless otherwise stated)
4. Return Shipping Costs
- NERABEEV covers return shipping for damaged, defective, or incorrect items.
- Customers pay shipping for returns due to personal preference.
5. Refunds & Exchanges
- Refunds are processed after inspection, typically within 7 days, to the original payment method.
- Exchanges are shipped after the returned item is received and inspected. Price differences may be charged or refunded.
6. Lost or Untracked Returns
- Use a trackable shipping service and keep proof of postage. NERABEEV is not responsible for lost packages sent without tracking.
7. Return Address
- Do not return items to the original shipping address unless instructed. Correct address will be provided in the RMA email.
8. Contact
- Email: service@nerabeev.store
- Phone: +1 (208) 723-5806
- Hours: Monday–Friday, 9:00 AM – 6:00 PM EST
9. Policy Updates
- NERABEEV may update this policy. Changes are posted on the website. Orders placed before updates follow the policy in effect at the time of purchase.